This feature allow you to add tags to Chats and offline messages, hence categorizing them based on the content.
Create new tags
The new tag will be displayed on the tag list
- Only Admin agent can create tags
- Tag name can contain number and special characters, including spaces
Add tags to On-going conversation
Only agent having the conversion or admin agent can add tags.
Tag from chat history
You can also add tags to ended conversions by going to chat history
Only when an agent is allowed see chat history then he can add tags to them.
Simply click (x) icon on the tags to remove them from a conversation.
- You can add multiple tags to a conversation
- Type !tag to quickly add tag to a conversation from Subiz dáh
Filter chat history by tags
- Go to chat History
- Click on Tag, select a tag to filter conversations with that tag