Filtering chat history helps agent to manage and review categorized chats quickly.
Chat history can be filter by:
You can filter chats in a specific date range. However the range is limited based on your subscription plan:
- Free package: 7 days
- Basic package: 3 months
- Advanced package: 6 months
Filter chats handled by specific agents. From that managers can review each agent’s perfomance, hence improve the overall customer support quality.
If you divide chat requests to different departments to handle, then this feature will help you evaluate each department’s status.
Rating measures how much did visitors satisfy with an agent.
All visitors are divided into 4 types:
- New visitors
- Returning visitors
- Had a regular chat
- Left offline messages
Filter chats by specific tags you added before.
Read more about tagging.